South East London Suicide Bereavement Service privacy notice

DATA PROCESSING PRIVACY NOTICE

Reasons why we need information about you:

  • To create an appropriate support plan in line with your needs;
  • To plan, supply and deliver services;
  • To work with and coordinate services with other organisations;
  • To protect you or others from abuse or harm;
  • To help you arrange and receive services when needed;
  • So that external regulators, inspectors and funders can check and audit our services and ensure they meet the required standards;
  • So that we may review, audit and improve the quality of our services and increase their benefit to you;
  • So that we can check our services are accessible to all parts of society;
  • So that we can carry out our responsibilities to staff and volunteers

Our legal duty

Bromley, Lewisham & Greenwich Mind as data controllers have a duty to hold and process your information lawfully and fairly. We have an obligation to ensure the information is accurate and up to date. It must be held for no longer than is necessary and must be kept secure and confidential at all times.

Please note that this service uses the Views application as its database. Details of their privacy policy can be found here: substance.net/privacy-notice.

Legal basis for holding and processing information

GDPR requires us to have a legal basis for holding your data which we need to communicate to you. The legal basis on which we hold and process your data is legitimate interest, as we need the data in order to be able to be able to effectively provide you with a service and to monitor to what extent our services are effectively reaching all parts of society. Under law some types of data such as racial or ethnic origin, religious beliefs, disability status and sexuality are classed as special category data as they are perceived to be more sensitive. Where we hold this data we will do so under one of the following paragraphs of article 9 of the General Data Protection Guidelines 2018:

  • Paragraph (a) that we have your explicit consent or that of a carer where this can be legally given, or paragraph (j) for statistical purposes where consent cannot be obtained. Equality and diversity information is held against your record, but any reporting on it is anonymised.

Where you have given your consent, you have the right to withdraw this consent at any time.

Confidentiality & sharing data

We will share your information with the organisation(s) working in partnership with BLG Mind to deliver this service:

  • South London and Maudsley NHS Foundation Trust
  • Lambeth and Southwark Mind
  • Mind in Bexley
  • Person(s) or organisations you list on your Consent to Share Information form.

It may also be necessary to share your information with other organisations working to support you, for example your GP, your local social services, housing organisations etc. We will normally gain your consent before doing so. However, in certain circumstances there may be occasions where it is necessary to share information without your consent. For example, in circumstances where disclosure is felt to be justified in the public interest e.g. to protect you or someone else from harm. In these circumstances the information shared will always be kept to the minimum necessary and you will be informed that it has or will be shared and why. 

Right to access

Under the Data Protection Act, you have a right to request a copy of the information that is held about you, known as a subject access request.

Subject Access Requests must be made in writing to the Data Controller (email requests are acceptable) and there may be a fee involved. You can contact the Data Controller on data.controller@blgmind.org.uk or Data Controller, Bromley, Lewisham & Greenwich Mind, Anchor House, 5 Station Road, Orpington, Kent, BR6 0RZ.

Once you have satisfied the Data Controller of your identity and any administration fees have been paid the organisation has one month to provide you with the information.

Third party requests, i.e. from insurers or solicitors, must be accompanied by a consent form signed within the last 6 months.

Right to complain

If at any time you think that there is a problem with the way that we are handling your data you have a right to complain through our normal complaints procedure (details here: blgmind.org.uk/BLGM-comments-complaints) or to our data protection lead who can be reached at Data.Controller@blgmind.org.uk You may also contact the Information Commissions Office directly at ico.org.uk.

More information

More information can be found in our Privacy Policy at blgmind.org.uk/privacy.