Successful Communication in Dementia Care

Course Outline


To consider the difficulties facing people living with a dementia when communicating and to develop more effective person centred communication skills.

“A really good session. The activities and videos linked in well with the messages of the session. Discussions and case studies also helped to consolidate information.”

Community Activity Centre Volunteer


  1. Provide information about how we communicate with each other and the importance of good communication.
  2. Understand how reminiscence can enhance communication.
  3. Understand how the memory works in relation to communication in dementia care.
  4. Show how people react to certain situations and that a person with dementia reacts in the same way as a person without dementia.
  5. Show how a person’s life history and personality impacts on their communication.
  6. Experience what it feels like to have communication difficulties.
  7. Discuss the barriers to effective communication, including cultural differences, accents, dialects and words.
  8. Understand how changing our communication techniques can change the behaviour of the other person.
  9. Show how a person expresses their emotions through their behaviour.
  10. Understand that all behaviour is communication.
  11. Consider ways to communicate more effectively with the person who has a dementia based on a person centred approach acknowledging feelings and making use of life history.

“I now recognise the importance of making sure I use positive body language and adjust my tone of voice when necessary, in order to communicate more effectively.”

A care agency Care Worker


  1. Understand the difficulties faced by a person with dementia when trying to communicate.
  2. More effective communication with a person who has a dementia
  3. Understand the needs of the person with a dementia leading to their needs being more appropriately met.
  4. Understand what the person says is not necessarily what they mean.
  5. Increase in job satisfaction among staff.
  6. Reduction in staff stress levels.

“I work in a weekly group on a stroke ward and feel that people with dementia are often dismissed. So now I feel I can include dementia patients in the group.”

A major health charity


To enquire about booking on this course, dates and pricing please contact Christine Gallagher, MindCare Dementia Skills Manager, on 020 8249 7291 or email using the form below:

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