Victim Support

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Victim Support helps anyone affected by crime, children as well as adults, not only those who experience it directly, but also their friends, family and any other people involved. It doesn’t matter when the crime took place – you can get our support at any time, and for however long you need us.

They provide free and confidential support 24 hours a day, seven days a week, 365 days a year for people affected by crime and traumatic events – regardless of whether you have reported the crime to the police.
The support services are tailored to the needs of each person. These include:

  • Information and advice
  • Immediate emotional and practical help
  • Longer term emotional and practical help
  • Advocacy
  • Peer support and group work
  • Restorative justice
  • Personal safety services
  • Help in navigating the criminal justice system

The teams of highly-trained staff and volunteers provide a wide range of specialist services that help people affected by all types of crime from burglary, hate crime, fraud and theft to domestic abuse, child sexual exploitation and terrorism.
They run the National Homicide service providing a dedicated, comprehensive wrap-around service and vital independent voice for those bereaved by murder and manslaughter in England and Wales.
They champion victims’ rights and issues locally and nationally, working closely with policy-makers, commissioners, agencies in the criminal justice system, local government and other providers, partners and organisations.
The impact of crime can be life-changing so they provide long-term support to victims of crime and traumatic events for as long as they are needed.

Victim Support runs a confidential telephone helpline for anyone affected by crime, providing support and information, whether or not the crime has been reported.  They can put you in touch with your local Victim Support group (e.g. Lambeth Victim Support) and other agencies as necessary.
There is information on the website about going to Court and Victim Support offers a Crown Court Witness Service.
South London

Get help from your local team
If you’ve been affected by crime, call the South London Victim Assessment and Referral Service on freephone 0808 168 9291, then dial 3.
Lines are open 8am-8pm Monday to Friday and 9am-5pm on Saturdays.

  • You can also call your local victim care team in South West London (covering Croydon, Lambeth, Merton, Sutton and Wandsworth) on 020 7801 1777.
  • For Southwark, Greenwich and Bexley, call us on 020 7277 1433.
  • For Bromley and Lewisham, call us on 020 8698 4583.

Lines are open 9am-5pm Monday to Friday.
If you need support outside of our open hours, call our Supportline on freephone 0808 1689 111..

Contact Details

Victim Supportline Freephone 0808 1689 111; Victim Support national office 020 7268 0200; Supportline Administrator 020 7740 8291

Supportline; national office; Victim Support London (Lambeth)


National office: Victim Support National Centre, Hallam House, 56-60 Hallam Street, London W1W 6JL; London office: Octavia House, 50 Banner Street, London EC1Y 8ST

Other Info

Opening times:
Supportline: 24 hours a day, every day. Local Victim Support care team: Mon-Fri 8am - 8pm, Sat 9am - 5pm; National office: Mon-Fri 9am - 5pm


Other information:
Various languages spoken, with access to interpreters by arrangement when necessary Registered charity.

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