PALS (Patients Advice and Liaison Service)

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Your local Patient Advice and Liaison Service (PALS) provides free information, confidential advice and support on health related matters to patients, families and their carers.  This service provides information and advice regarding health services in Lambeth and Southwark including hospitals, GP practices and other community health services.
PALS is not part of the complaints procedure, but it might be able to deal with concerns informally.  PALS can also give patients and staff more information about the complaints procedure and about independent complaints advocacy. For more complex issues and informal complaints you may need to contact the PALS service directly with the provider.
What can PALS do for you?

  • Help you to resolve healthcare problems quickly or act on your behalf
  • Offer advice and guidance regarding healthcare concerns and issues
  • Help you to find a local doctor, dentist, optician or chemist
  • Provide information such as contact numbers and opening times for local health services
    Help you to find local support groups and voluntary services
  • Put you in touch with independent advocacy services
  • Offer information and advice on making a complaint
  • Use your feedback to improve local health services

The Patient Advice and Liaison Service (PALS) is a freephone telephone service where you can get advice and information about the NHS mental health services provided by the South London & Maudsley NHS Foundation Trust. PALS can help resolve any problems you might have, whether you’re a patient, carer or member of the public. PALS can help by providing information; advice to sort out any problems you may have with a SLaM service; and opportunities to make suggestions about how to improve local mental health services.  PALS is free and independent of the clinical services.
Phone: 0800 731 2864
Address: PALS, Maudsley Hospital, 111 Denmark Hill, London SE5 8AZ
Each hospital has its own PALS service so contact the hospital direct.
For more information about the PALS service follow the link to their website below.

Other Info

Opening times:
Mon - Fri 9am - 5pm


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