National Women Domestic Violence Helpline

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The Freephone 24-Hour National Domestic Violence Helpline, run in partnership between Women’s Aid and Refuge, is a national service for women experiencing domestic violence, their families, friends, colleagues and others calling on their behalf.

The Helpline can give support, help and information over the telephone, wherever the caller might be in the country. The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers.

All calls are completely confidential. Translation facilities for callers whose first language is not English, and a service for callers who are deaf or hard of hearing are available. Where possible please try to use the Helpline where you will receive immediate advice and support.  If this really isn’t an option you can use the chat option on their website, Monday – Friday 3 pm-10 pm or send an e-mail, but e-mails are only responded to within five working days.

Contact Details

0808 2000 247 - Helpline (free from landlines and public phones)



3rd Floor One America Square 17 Crosswall London EC3N 2LB

Other Info

Opening times:
Helpline: 24 hours 7 days a week; Office Hours: Mon-Fri 9am-1pm & 2pm-5pm


Other information:
BT Type Talk is available for people with hearing difficulties. Run by jointly by Women's Aid and Refuge, registered charities. Language Line available if English is not your first language.

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