Merton & Lambeth Citizens Advice Bureau

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Citizens Advice Merton & Lambeth (CAML) is an independent charity that provides information and advice to help people who live, work or study in Merton or Lambeth to resolve problems.

CAML is part of a national network of over 300 local charities that deliver advice across the country, overseen by a national framework provided by Citizens Advice.

The twin aims of the Citizens Advice service are:

  • helping people resolve their legal, money and other problems by providing free, independent and confidential advice, and
  • influencing policymakers.

They provide a range of advice and support services in Lambeth available via telephone, online and face-to-face.  The requests for their support and expertise cover a wide range of issues including:

  • Benefits and tax credits
  • Housing
  • Debt and budgeting
  • Employment
  • Universal Support
  • Relationships and families
  • Consumer goods and services.

They aim to support you as appropriate to your needs.  You may be looking for information to solve your query.  For example, you may be wanting to report repairs to your landlord or complain about an item you purchased.

They have sample letters for you to use.  If your situation is more complicated, they will complete an assessment (by phone, email, webchat or face-to-face) with suggested actions to resolve.  For more complex situations/needs they will book an appointment with one of their trained advisers.  For those requiring legal assessment in areas such as housing, employment and family matters, they can offer a one-off, 30-minute assessment with a pro-bono legal adviser.

Contact Details

Lambeth - 0800 254 0298 (freephone). Merton - 0808 278 7831 (freephone 10am - 4pm Mon-Fri)

For email contact there is a form you can complete on the website.


Morden Office: 7 Crown Parade, Crown Lane, London SM4 5DA Lambeth Hub: 91 Kennington Lane, London SE11 4HQ

Other Info

Opening times:
Lambeth office: 10am - 3pm, Mon - Wed Morden office: 10am - 3pm Mon, Wed and Thur for information support and pre-booked appointments

Free service

Disabled Access:
Full wheelchair access, including adapted toilets. Access to signers.

Other information:
Registered charity.

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