Information Commissioner’s Office

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The ICO is the UK’s independent body set up to uphold information rights. Their mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. They do this by overseeing the laws that give you rights about the official information you can see and the personal information that organisations hold about you. The Data Protection Act and the Privacy and Electronic Communications Regulations give you the right to know what information is held about you and set rules to make sure this information is handled properly.

How they handle concerns:

Part of their role is to improve the information rights practices of organisations by gathering and dealing with concerns raised by members of the public. Each year they address tens of thousands of enquiries, written concerns and complaints about information rights issues. Once a concern is raised with them they record and consider it.

In some cases they collate further information on similar issues, looking at the concern alongside others raised about the organisation. All concerns raised contribute to their understanding of an organisation’s performance against its obligations and help them decide on any improvements they expect them to make.
You can contact them via their helpline, chat, or website.

Contact Details

Helpline 0303 123 1113

Email: (please include your telephone number). You can send messages from the website.


Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Other Info

Opening times:
Helpline: Mon - Fri 9am - 5pm.

Other information:
The ICO is an independent public body and the Department for Digital, Culture Media and Sport is the ICO’s sponsoring department within Government.

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