Care Quality Commission

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The CQC is the independent regulator of health and adult social care in England.  They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and they encourage care services to improve.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and they publish what they find, including performance ratings to help people choose care. Where they find poor care they will use their powers to take action.

They regulate:


London Office:
Care Quality Commission
151 Buckingham Palace Road
London SW1W 9SZ

However, you must have an appointment to see a member of staff at the London office.
Online contact form:

Contact Details

03000 616 161 Natl. Customer Service Centre



Care Quality Commission, National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Other Info

Opening times:
Phone lines are open Monday to Friday, 8.30am to 5.30pm, excluding bank holidays.


London office: Bus: 11, 44, 170, 211, C1, C10 Tube: Victoria Station

Other information:
Statutory government organisation. From April 2009, incorporates the Mental Health Act Commission, The Healthcare Commission and Commission for Social Care Inspection.

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