Benefits Assessment Support

Benefits Assessment Support helps adults experiencing mental health difficulties who live in Bromley, Lewisham or Greenwich to prepare for and attend vital benefits assessments.

“It helped me a lot. He [the volunteer] put me at ease as I don’t like going to places like that [benefits assessment centres] and the distances, not knowing what to expect. He looked after me, by just knowing what to expect. He talked me through it before we even started. Without the volunteer I would have lost my benefits.”

The challenges of benefits assessments

Many people find attending benefits assessments difficult, increasing feelings of anxiety on top of any existing mental health and physical conditions they may have.

It can be difficult to find someone to attend benefits assessments with you for support, which may make it more challenging to explain to the assessors the full impact of any mental health problems you are experiencing. And while telephone assessments remove the anxiety around attending an assessment centre, they can also feel hugely challenging.

Because of these factors, people are often not awarded the benefits they need for everyday living, and need to go through a lengthy process of appeal while experiencing financial hardship and deteriorating health.

You don’t need to go through your benefits assessment alone.

How we can help you

Benefits Assessment Support provides trained volunteers who understand what the benefits assessment process can be like (and have sometimes been through it themselves).

They can:

  • Meet with you prior to your benefits assessment to get a full understanding of how your mental health needs affect your life. This can be by phone, video-conferencing, or face-to-face (when applicable).
  • Attend your assessment with you, helping you give the assessor a full and accurate picture of your health.
  • Meet with you within a month of the assessment to help you understand the next steps.

The support of a volunteer could increase the chances of benefits being awarded to you the first time around, avoiding a lengthy appeals process.

Contact and referrals

In order to access the Benefits Assessment Service you need to be referred by a professional. If you are not currently working with a professional, contact the organisation for the borough you live in below. You can also contact these organisations for general benefits enquiries.

BromleyWellOffers advice across subjects, including benefits, debt, problems with housing and rent, relationship issues, and consumer rights. Call 0808 278 7898 from 9am-5pm, Monday to Saturday or fill out the online referral form.

Advice Lewisham: Offers advice across subjects, including benefits, debt, problems with housing, employment and immigration. Call 0800 251 5453. Open Monday-Thursday, 9am-12.30pm and 1.30pm-5pm.

Greenwich Welfare Rights: Offers advice across benefits topics. Call 020 8921 6375 from 10am-1pm, Monday, Wednesday and Thursday. Or email


Professionals can refer people to this service by downloading, completing and returning a Benefits Assessment Support Referral Form

Last updated: March 2024

Privacy notice

Find out how the Benefits Assessment Service collects and protects your personal information – see our privacy notice.