Benefits Assessment Support Services privacy notice

Reasons why we need information about you:

✔ To create an appropriate support plan in line with your needs;
✔ To plan, supply and deliver services;
✔ To work with and coordinate services with other organisations;
✔ To protect you or others from abuse or harm;
✔ To help you arrange and receive services when needed;
✔ So that external regulators, inspectors and funders can check and audit our services and ensure they meet the required standards;
✔ So that we may review, audit and improve the quality of our services and increase their benefit to you;
✔ So that we can check our services are accessible to all parts of society.

Our legal duty as a data controller

The Data Protection Act allow us to process your information providing we do so lawfully and fairly, whilst ensuring with you your information is accurate, up to date and necessary for the services we agree to provide. We must retain your information for as long as you are a client but often, our funders require that we retain it for a set number of years after you cease being a client for audit purposes. We must keep your information securely and confidential at all times.

The Data Protection Act 2018 rules require us to tell you that Bromley, Lewisham & Greenwich Mind are the data controllers and that the legal basis under which we will be processing your data is legitimate interest, as we need the data in order to be able to provide you with a service, for example your name, address and telephone number. In the case of what is classed as special category data, for example ethnicity, disability, religion, medical diagnosis, the data is processed under paragraph (h) of article 9 of the GDPR. This is that we are providing health or social care. Where consent has been given, you have the right to withdraw this consent at any time.

Please note that this service uses the Views application as its database. Details of their privacy policy can be found here:

Confidentiality and sharing data

We will share this information with other organisation(s) or person(s) you list on your Consent to Share Information form.

In certain circumstances, there may be occasions where it is necessary to share information without your consent with other organisations in accordance with Bromley, Lewisham & Greenwich Mind policies, common law and the Data Protection Act 2018 as appropriate.

For example, in circumstances where disclosure is felt to be justified in the public interest e.g. to protect you or some-one else from harm. In these circumstances the information shared will always be kept to the minimum necessary. If it is not possible to comply with your wishes shown on the agreement our staff will explain what information must be shared and with whom.

Right to complain

If at any time you think that there is a problem with the way that we are handling your data you have a right to complain to our data protection lead who can be reached at You may also complain to the Information Commissioners Office.

More information

More information can be found in our Privacy Policy which can be found at
Alternatively, if you would like us to send you paper copies please phone 01689 811222.

Date of last update: 24 January 2022